Troubleshooting
Test Configuration
Test the configuration Once all cameras are adjusted, run a Configuration Test to verify the WIB™ Unit configuration and connectivity before or during production. To ensure you are starting with a clean session and the correct configuration, close ...
Displays are out of synch and opening in cascade or one over the other
Go to C:\Users\scanner\AppData\Local\RadixData\WhatInBoxScanner.exe_Url_xbfl31o5tngxep4tfwl0fyr1tv23jfet and delete the user.config file. This will remove all customization the field office may have set up on prior user settings. The switch screen ...
Recover Session after Failure
Recover Session after Failure If there is a power failure or if the program crashes, the WIB™ Unit will recover the last session and box. If you were in the middle of the box, continue with the processing of the box. If you are ready to move forward ...
Blank Monitor/Orange Light
Blank Monitor/Orange Light The capture program will let you know if there is no connectivity to one of the monitors. You can proceed working in single monitor mode, but this is not suggested. Check all the cables. It is suggested you completely pull ...
Barcode Errors
Barcode Errors The barcode cannot contain a space or period at the end of the barcode. The program will let you know if there is an error with the barcode.
Set Auto Focus for Cameras with Ring Light
Optional – Set Auto Focus for Cameras with Ring Light The three-prong camera mount that secures the camera to the ring light can be rotated to position the camera. If needed, rotate the mount so the camera can be positioned correctly. Make sure the ...
Start a Session from Current Session in Message Center
Start a new session without closing the capture program Confirm Workspace, Project and Collection Prior to starting a new session, make sure the Workspace, Project and Collection are correct for the records you are processing. You can find this ...
Assign a Camera to a Photo Type
Assign Camera to a Photo Type Determine which camera takes the front, right, back, left, top, aerial, standard and stadium photos Each camera can be assigned a specific channel or photo type. The photo type is in green text centered at the top of ...
Program Update(s)
Updates when internet is available The Unit will verify that the latest version is installed when first launched. If the application requires an update the program will download the update. If there is not internet connection you should receive a ...
Start Upload Program (Online)
Upload Service Check the status of the Upload Service in the System Status section of the Message Center. If Upload Svc Status says 'Stopped, Internet' then the Upload Service is not running but there is an internet connection. Please continue with ...