Troubleshooting
7.11.6 Blank Monitor/Orange Light
Blank Monitor/Orange Light The capture program will let you know if there is no connectivity to one of the monitors. You can proceed working in single monitor mode, but this is not suggested. Check all the cables. It is suggested you completely pull ...
Barcode Errors
Barcode Errors The barcode cannot contain a space or period at the end of the barcode. The program will let you know if there is an error with the barcode.
Set Auto Focus for Cameras with Ring Light
Optional – Set Auto Focus for Cameras with Ring Light The three-prong camera mount that secures the camera to the ring light can be rotated to position the camera. If needed, rotate the mount so the camera can be positioned correctly. Make sure the ...
Start a Session from Current Session in Message Center
Start a new session without closing the capture program Confirm Workspace, Project and Collection Prior to starting a new session, make sure the Workspace, Project and Collection are correct for the records you are processing. You can find this ...
Assign a Camera to a Photo Type
Assign Camera to a Photo Type Determine which camera takes the front, right, back, left, top, aerial, standard and stadium photos Each camera can be assigned a specific channel or photo type. The photo type is in green text centered at the top of ...
Program Update(s)
Updates when internet is available The Unit will verify that the latest version is installed when first launched. If the application requires an update the program will download the update. If there is not internet connection you should receive a ...
Start Upload Program (Online)
Upload Service Check the status of the Upload Service in the System Status section of the Message Center. If Upload Svc Status says 'Stopped, Internet' then the Upload Service is not running but there is an internet connection. Please continue with ...